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solanecollective
solanecollective
solanecollective
Contact Us
Have a question or need assistance with your order? Our team is here to help. We aim to respond within 24 hours (Monday – Friday).
Frequently Asked Questions
Do you ship internationally?
At this time, we ship within Australia only. For full details regarding delivery areas and timeframes, please refer to our Shipping Policy.
Can I change or cancel my order?
Orders begin processing shortly after being placed.
If you need to make changes, contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once processing has started.
What if my item arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong product, please contact us immediately at info@solanecollective.com and we will resolve the issue as quickly as possible.
Are my payment details secure?
Yes. Your payment details are encrypted and secured using industry standard SSL protection.
More information can be found in our Payment Policy.
How long do I have to return a product?
You have 30 days from delivery to return a product. Full details can be found in our Returns & Refund Policy
What are your delivery times?
Orders are processed within 2 to 3 business days.
After dispatch, transit time takes around 4 to 9 business days from Monday to Friday.
Total delivery time will be between 6 and 12 business days.
For more information please visit our Shipping Policy.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number by email.
You can follow your parcel through the link provided in your confirmation email or by visiting the Track Your Order page on our website.
Do you offer free shipping?
Yes. We offer free standard shipping for all orders within Australia.
More information is available in our Shipping Policy.